Published March 2002

Wireless technology, GPS handy for commercial use

Herald Business Journal Staff

It’s not just luxury vehicles that are being equipped with computer services, GPS and Internet links. Now, commercial vehicles are being outfitted with the latest in gee-whiz electronics, and for good reason.

In-vehicle high-tech communications equipment allows drivers to stay in touch with their office electronically, making wireless fleet management possible for the transportation and field service industries.

DaimlerChrysler, for instance, has announced plans to include in-vehicle voice services in all of its 2003 commercial vehicles — including Freightliner trucks and Dodge vehicles. By incorporating Bluetooth short-range wireless technology, the system will automatically recognize and connect vehicle equipment to a user’s cell phone upon entering the vehicle, enabling the user to make hands-free calls using the vehicle’s audio system.

Although the cell phone would need to be equipped with Bluetooth technology, the DaimlerChrysler approach does not require the user to have a second cell phone number, as such systems as General Motors’ OnStar does for both voice and Internet access. DaimlerChrysler is partnering with AT&T Wireless on the system.

The Bluetooth system, embedded in the vehicle’s dashboard, also includes a special rear-view mirror by GenTex that is fitted with a microphone and a display for caller ID services. Payments will be made through the user’s phone bill. No pricing details have been announced.

Also, in the fall, GMAC demonstrated a new telematics system for tow-trucks, in its GMCC7500 Pro-Rollback concept vehicle at the Specialty Equipment Market Association show in Las Vegas, using the etrace software from Gearworks, a Minnesota manufacturer of wireless high-tech systems for fleet management.

GMAC’s commercial and fleet operation division produces trucks for specialty markets that include emergency road services, utility and cable companies, plumbers, electricians and courier services.

Using a bar-code scanner attached to a Palm VII or similar handheld data device, users can send in-vehicle inventory information to a base station. Also, drivers can push a single button to notify dispatchers that a truck has arrived at each destination.

Tow-truck operators, for instance, could use such a system linked to GPS services to help dispatchers route the closest tow vehicles to an accident scene or a stranded vehicle, then handle electronic filing of the work order, using an electronic signature for the credit card payment and receipt.

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